Frequently Asked Question (FAQ)

Yes, 365 days a year, 7 days a week, 24 hours a day .... that's the beauty of the Internet!

In order to purchase you must provide shipping information, billing (if need and it is different from shipping) and an email address. The user can decide whether to include only the data for the current order without having to register (instantaneous checkout) or register the data provided (create account) to be reused for future orders or to take advantage of the services available for registered users (Loyalty Points program and Voucher Discount).
It is possible, if you will, to upgrade from a user "guest" not registered into a "registered" user, in this case you need to contact our Customer Care via email (info@superink.jp), telephone (03-6887-2048) or fax (03-6887-2048).

Registration is not required to visit the website, address books, subscribe to the newsletter (for promotions, news and more) but it is strongly recommended for the best use of all the tools and areas at your disposal.

Certainly. you can submit your order in the following ways:
- PHONE (03-6887-2048)
- FAX (03-6887-2048)
- E-MAIL (orders@superink.jp)

Just click on "Personal Information" (which will be in its Area) and there you will be able to change all the incorrect information or you can change settings for the billing or shipping address in the "Addresses".

The goods are shipped within 1 business day from date of order.

Usually within 1 business day from the day after the Order, in some cases (islands and smaller towns are hard to reach, or other external causes) may take up to 2 working days.

For orders over 3.000円 (tax included) shipping costs are only 99円 (tax included) !
It is possible to order less than 3.000円 (tax included) but the freight costs will be 500円 (tax included).
Our advice is to try to achieve at least a minimum order of 3.000円 (tax included) of goods.

The following payment methods currently supported are:
Cash on delivery (COD)
Bank Transfer
PayPal account or Credit Cards Visa / Mastercard / American Express / JCB

If the order has not yet been processed (status "Awaiting Payment" or "Preparation in progress") you can make changes by contacting our Customer Care (03-6887-2048).

If it was not possible to complete the payment process (order status "Awaiting PayPal payment") by Credit Card or Paypal you need to contact our Customer Care (03-6887-2048) for more information.

superink.jp sends its merchandise through Yamato Transport Co.,LTD. ("Kuroneko"). You may have vision shipment status through its Area (the "Order History & Details") by clicking the parcel number (tracking number) you are searching for.

Payment may be made exclusively by cash (to be given to the person responsible for the delivery of the parcel). For more information we invite you to view the "Method of Payment" page.

superink.jp sends the goods at the time of receiving a successful Bank Transfer from their Bank, for this customers should, where possible take advantage of the method of payment "Cash on Delivery (COD)" or "PayPal / Credit Card" for faster order processing.

The shipping costs are 99円 (tax include) throughout all Japan including the islands.
In the case of orders under 3.000円 (tax included) delivery costs will be 500円 (tax included).

The cost of service for the "cash on delivery" is already included in shipping.

Yes, as mentioned, real-time search is possible thanks to Yamato Transport Co., LTD's on-line tracking system. ("Kuroneko")
You can use different ways to search for your shipment:
A) by clicking on the "CHECKING SHIPPING" link in the email sent at the time of shipment of the goods;
B) going to your Reserved Area (after entering E-mail and Password), select "Orders History and details" and click on the Order Required. You will also see additional data related to the shipment ... click on the Tracking Number to see the shipping information (delivered on ...... on delivery .....);
C) using the Yamato Transport / Kuroneko website directly and entering the shipping code indicated in the mail sent to you by our systems (or displayed in your Account Area).

No worries! In this case superink.jp will, after appropriate checks, telephone to replace the material that is damaged without any shipping cost or other burden. Please send an email to customer@superink.jp or directly call the Customer Care number 03-6887-2048

The newsletter is sent every time if the need arises (promotions, site news, new products, business partners ....) and generally on a monthly basis.

Of course, the best tool is our Newsletter. Alternatively, you can view the site on a regular basis or read our official blog or follow our Facebook page (^_ ^) /

To subscribe to the newsletter simply enter your email address in the designated area and confirm your subscription by clicking the link sent by our systems automatically via email to the address you entered.

If you don't want receive anymore communication from superink.jp simply send an email to unsubscribe@superink.jp directly from your email that you want to delete, and our computer systems will provide real-time elimination.

The receipt / invoice is sent by e-mail on the same day of departure of the goods. The format used for the document is PDF.

In the event that the receipt / invoice will not be received by e-mail or who lost both is possible to request a copy indicating the order number or your name to accounting@superink.jp

Remember, it is always possible to view and/or print the relevant purchase receipt / invoice from their Account Area by simply clicking on the icon next to the receipt / invoice number in the order line concerned.

In the event of incorrect and/or incomplete data, just send an e-mail to accounting@superink.jp specifying inaccurate and/or incomplete data. We will resend  a revisited copy of the purchase invoice as soon as possible.

Certainly, provided that the Invoice is sent in electronic format (PDF) at the time of shipment of the goods, through the Account Area you can access in your "Order History" where you can view in detail every single order and real-time download its Invoice.

Definitely. For orders of large quantity or special arrangements please write to b2b@superink.jp

No problem! To receive the data to access your  Account Area you can use the "Remember Password" function. Of course you will not need to register again...

Of course, just click on the bin-icon at the end of each description of the item on the "Shopping Cart" page. It 'also possible to change the previously selected amount by inserting it again in the quantity column of the product on the page "Shopping Cart".

Our website uses the "Cookies" to keep track of products in the shopping cart for each user. If you recently deleted the "Cookies" from the PC or are using a different the cart will be empty.

The cart is very simple: browsing the site, you can add products to shopping cart directly by pressing on its icon (if the amount is greater than 1 you can point directly before clicking ...).

To delete and/or add quantity of the same product you can make the following actions on the shopping Cart page:

1) delete the product entered by clicking on the bin-icon at the end of the description, or may display the product (without researching it again) by clicking on the description or image.

2) increase or decrease the quantity by directly entering the amount in the field, the system will then automatically update the quantity and recalculate the total of the cart...

Every day superink.jp delivers lots of orders. So, generally, the day after placing the order you will be notified via email of the delivery. Also through the Account Area it is always possible to see the "Status" of the Order and the tracking of the package.