Warranty and Return Policy

All products are covered by a warranty of 1 year from the date of receipt of the goods.
The products should be stored in a cool and dry place away from sunlight (no moisture, no excessive heat).

Replacing defective products

For the replacement of the product proved to be defective in normal use, after logging in your Restricted Area, request the return by first selecting the desired order and, subsequently, the items and quantities you want to return (usually within 3 working days from the return of faulty goods you will have the replacement product at no additional charge ...).
We will not accept parcels or other products that are not ours. Customer Service and without the RMA number marked on the package.

It is also possible request information and technical assistance by sending an e-mail to rma@superink.jp, fax (03-6887-2048) or by calling our Customer Care (03-6887-2048).


Claims for damage or tampering during transport

Any claims for damage or tampering sustained during transport must be reported to the carrier upon receipt and reported (via e-mail or fax) to 株式会社 EURONET within 7 days of delivery of the package.


Right of Withdrawal

The right of withdrawal within 14 days of receipt of the goods is permitted.

The customer intending to exercise the right of withdrawal must send an email to info@superink.jp or a fax (03-6887-2048) within 14 days of receipt of the order, containing:

- The manifestation of the will to avail itself of the right of withdrawal
- The indication of the product(s) for which it intends to exercise the right of withdrawal
- The order code for the products it intends to withdraw
- The details of your current bank account for the repayment of your amount due

In order to get the refund, within 14 days of receipt of the goods, the customer must also send the product(s) (and any gifts included in the order of purchase, including partial goods recesses) to the sender at his/her expense with a copy of the purchase order (it is advisable to always use a shipping method that guarantees the traceability of the delivery as in the event of the loss of the parcel the 株式会社 EURONET can not be held responsible for anything).

Refunds will be paid within 14 days of receipt of the notice in which the consumer expresses the will to exercise the right of withdrawal.

株式会社 EURONET will provide you with a bank transfer on your current account, which is sent by the customer in the withdrawal letter.
The aforementioned refund refers exclusively to the price of the product(s), and in any case, the additional costs of shipment and home delivery will not be refunded and will therefore be borne by the consumer.

Please note: for the acceptance of the withdrawal is essential that the package/s of the product/s must be returned perfectly intact and sealed.